Wholesale Terms & Conditions

Versana Distribution Pty Ltd (trading as Lolliverse)

Last updated: 1 June 2026

1. General

These Terms and Conditions ("Terms") govern all wholesale transactions between Versana Distribution Pty Ltd (ABN 53 688 137 162), trading as Lolliverse, of Unit 9, 7-9 Progress Circuit, Prestons NSW 2170 ("we", "us", "our") and any approved wholesale buyer ("you", "buyer").

By submitting a wholesale account application or placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms apply to all transactions unless otherwise agreed in writing by an authorised representative of Versana Distribution Pty Ltd.

We reserve the right to update these Terms at any time. The version in effect at the time of your order will apply. Continued ordering after any update constitutes acceptance of the revised Terms.

2. Wholesale Account

Access to wholesale pricing requires an approved wholesale account. To apply, you must provide:

  • Your registered business or company name

  • A valid Australian Business Number (ABN)

  • A nominated contact name and business email address

We reserve the right to approve or decline any account application at our sole discretion, without being required to provide reasons. Approval of an account does not guarantee ongoing supply or pricing.

You are responsible for maintaining the confidentiality of your account credentials. Any orders placed using your account will be your responsibility regardless of who places them.

We reserve the right to suspend or terminate a wholesale account at any time, with or without notice, in the event of: non-payment or repeated late payment; misuse of account credentials; fraudulent or misleading conduct; breach of these Terms; or for any other reasonable commercial reason. Upon termination, any outstanding amounts become immediately due and payable.

3. Ordering

Orders may be placed via our wholesale portal or by contacting our team directly. All orders are subject to product availability at the time of confirmation.

A minimum order value of $250 inc. GST applies to all orders. Orders below this threshold will not be processed.

An order is not binding until confirmed by us in writing (including by email). We reserve the right to decline, cancel, or modify any order at our discretion, including where products are out of stock, a pricing error has occurred, or we are unable to fulfil the order for any reason. Where an order is cancelled after payment has been received, a full refund will be issued.

Once an order is confirmed, changes or cancellations may not be accepted. Please review your order carefully before submission. Any request to amend a confirmed order must be made immediately and is subject to our approval.

4. Pricing & GST

All prices are listed in Australian dollars (AUD) and are exclusive of GST unless otherwise stated. GST at the current rate (10%) will be applied and shown on your tax invoice.

Prices are subject to change at any time without prior notice. The price applicable to your order is the price confirmed at the time of order placement. We are not bound by any pricing errors and reserve the right to correct them before dispatch.

Volume discounts may be available depending on order size and frequency. Any discount offered is at our discretion and does not create an ongoing entitlement. Discounts must be agreed in writing prior to order placement to be valid.

5. Payment

Payment in full is required prior to dispatch unless a separate written credit arrangement has been agreed.

We accept payment by bank transfer (EFT) only. Our banking details will be provided on your invoice. Orders will not be dispatched until cleared funds have been received.

For large or high-volume orders, extended payment terms may be discussed on a case-by-case basis. Any such arrangement must be confirmed in writing and signed by an authorised representative of Versana Distribution Pty Ltd before the order is processed. Verbal agreements will not be binding.

If payment is not received by the agreed due date, we reserve the right to: cancel the order; suspend your account; charge interest on overdue amounts at a rate of 10% per annum calculated daily from the due date until the date of payment; and recover reasonable costs of debt collection, including legal fees, if applicable.

All payments must be made in Australian dollars. Any bank fees or charges associated with the transfer are the buyer's responsibility.

6. Shipping & Delivery

We deliver to all major metropolitan areas across Australia. Free shipping applies to all orders of $250 inc. GST and above dispatched to metro addresses, which also satisfies our minimum order requirement.

For remote or regional addresses, freight will be quoted separately at actual cost and confirmed with you in writing prior to dispatch. We reserve the right to decline delivery to certain remote locations.

Orders may be collected from our warehouse at Unit 9, 7-9 Progress Circuit, Prestons NSW 2170. Collections must be arranged in advance. We will notify you when your order is ready. We accept no responsibility for goods once they have been collected.

Estimated dispatch and delivery timeframes will be provided at order confirmation. These are estimates only. We are not liable for delays caused by carriers, third-party logistics providers, weather, industrial action, or any other circumstances beyond our reasonable control.

Risk of loss, damage, or deterioration of goods passes to the buyer upon dispatch from our warehouse. Title to the goods passes to the buyer only upon receipt of full payment.

If a delivery is unsuccessful due to circumstances within the buyer's control (e.g. incorrect address, no one available to receive), any re-delivery costs will be borne by the buyer.

7. Returns & Refunds

Due to the perishable and consumable nature of confectionery products, we do not accept returns or issue refunds for change-of-mind purchases.

If you receive goods that are damaged in transit, incorrect, or defective, you must notify us within 48 hours of delivery by emailing wholesale@versanadistribution.com.au with your order number, a description of the issue, and clear photographic evidence. Claims made outside this window may not be accepted.

We will assess all claims in good faith and, where a valid claim is confirmed, will offer a replacement, store credit, or refund at our discretion. We may require the return of affected goods before processing a resolution.

Returns will only be accepted where we have provided prior written authorisation. Goods returned without authorisation will not be processed and will be returned to the buyer at their cost.

Our returns policy does not limit or exclude any rights you may have under the Australian Consumer Law.

8. Product Information

We take reasonable care to ensure that product descriptions, imagery, allergen information, and dietary credentials (including halal, vegan, and vegetarian designations) are accurate at the time of publication.

Product specifications, formulations, packaging, and certifications are subject to change by our suppliers at any time and without notice to us. We strongly recommend that buyers independently verify all allergen, dietary, and ingredient information directly from product packaging prior to resale or supply to end customers.

We accept no liability for any loss, claim, or damage arising from reliance on product information that has been updated or changed at the supplier level after the time of publication on our website or catalogue.

Stock availability is not guaranteed. We reserve the right to substitute products of equal or greater value where items become unavailable, subject to your approval.

9. Intellectual Property

All branding, trademarks, logos, imagery, copy, product names, and other materials associated with Lolliverse and Versana Distribution Pty Ltd are our intellectual property or that of our suppliers and are protected by Australian and international intellectual property laws.

You may not reproduce, distribute, adapt, or use any of our materials for any commercial purpose without our prior written consent. Any approved use must be consistent with our brand guidelines.

Nothing in these Terms transfers any intellectual property rights to you.

10. Confidentiality

Any pricing, discount arrangements, product information, or commercial terms disclosed to you as part of your wholesale account are confidential and must not be disclosed to third parties without our prior written consent.

This obligation survives the termination of your account or any individual order.

11. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: natural disasters, fire, flood, earthquake, pandemic or epidemic, government action or regulation, war, civil unrest, strikes or industrial disputes, supplier failures, power outages, or transportation disruptions.

In such circumstances, we will notify you as soon as practicable and will use reasonable efforts to resume performance. If the force majeure event continues for more than 30 days, either party may cancel the affected order by written notice without liability.

12. Dispute Resolution

If a dispute arises in connection with these Terms or any order, the parties agree to attempt to resolve the matter in good faith through direct negotiation before commencing any formal legal proceedings.

A party wishing to raise a dispute must provide written notice to the other party setting out the nature of the dispute and the resolution sought. The parties will then have 14 days (or such longer period as agreed) to attempt to resolve the dispute by negotiation.

If the dispute is not resolved within that period, either party may refer the matter to mediation administered by a mutually agreed mediator, or failing agreement, a mediator appointed by the Australian Disputes Centre. The costs of mediation will be shared equally unless otherwise ordered.

Nothing in this clause prevents either party from seeking urgent injunctive or other interlocutory relief from a court of competent jurisdiction.

13. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these Terms or any order is limited to the value of the goods supplied in the relevant order.

We are not liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profits, loss of revenue, loss of business, loss of goodwill, or business interruption, whether arising in contract, tort, statute, or otherwise, even if we have been advised of the possibility of such loss.

Nothing in these Terms is intended to exclude, restrict, or modify any guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or any other applicable legislation.

14. Privacy

We collect and handle your personal and business information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By applying for a wholesale account or placing an order, you consent to the collection, use, and storage of your information for the purpose of managing your account and processing your orders.

We will not sell or share your personal information with third parties except as required to fulfil your orders (e.g. logistics providers) or as required by law. Our full Privacy Policy is available on our website.

15. General Provisions

These Terms constitute the entire agreement between the parties with respect to wholesale supply and supersede all prior representations, negotiations, or agreements.

If any provision of these Terms is found to be invalid, unenforceable, or illegal, that provision will be severed and the remaining Terms will continue in full force and effect.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it at a later time.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Subject to the dispute resolution process above, the parties submit to the exclusive jurisdiction of the courts of New South Wales.

17. Contact Us

For questions, disputes, or notices under these Terms, please contact us at: