1. Overview

This Shipping & Delivery Policy applies to all wholesale orders placed with Versana Distribution Pty Ltd (ABN 53 688 137 162), trading as Lolliverse ("we", "us", "our"). It forms part of our Wholesale Terms & Conditions.

By placing an order with us, you agree to the shipping and delivery terms set out below.

2. Order Processing & Dispatch

Orders are processed once full payment has been received and cleared. We aim to dispatch orders within 1-2 business days of payment clearance. For larger or complex orders, dispatch may take slightly longer and we will communicate any extended timeframe to you at the time of order confirmation.

Orders are not processed on weekends or Australian public holidays. If an order is placed on a weekend or public holiday, processing will commence on the next available business day.

You will receive a confirmation once your order has been dispatched.

3. Shipping Rates

Free shipping applies to all wholesale orders of $250 inc. GST and above delivered to major metropolitan areas in Australia. As this is also our minimum order value, free metro shipping effectively applies to all qualifying orders.

For deliveries to remote or regional addresses, freight is not included in the free shipping offer. In these cases, we will obtain a freight quote based on the actual delivery cost and confirm it with you in writing before dispatching your order. You may choose to proceed with or cancel the order once the freight cost has been provided.

We reserve the right to decline delivery to certain remote locations where freight is not commercially viable.

4. Delivery Timeframes

Estimated delivery timeframes from the date of dispatch are as follows:

• Major metropolitan areas (Sydney, Melbourne, Brisbane, Adelaide, Perth): 2-5 business days

• Regional areas: 5-10 business days

• Remote areas: 7-14 business days or as quoted

These timeframes are estimates only and are provided by our carriers. We do not guarantee delivery by a specific date. Delays may occur due to carrier capacity, weather events, public holidays, or other circumstances outside our control.

We are not liable for any loss or damage arising from delivery delays, including lost sales, stock shortages, or missed events.

5. Carriers

We use a mix of carriers depending on the size, weight, and destination of your order. Carriers may include but are not limited to Australia Post, Couriers Please, Allied Express, and other reputable freight providers. We select the most appropriate carrier for each order at our discretion.

We do not guarantee the use of any specific carrier. If you have a carrier preference, please advise us at the time of ordering and we will accommodate where possible, though this cannot always be guaranteed.

6. Order Tracking

Tracking availability depends on the carrier assigned to your order. Where tracking is provided, you will receive tracking details via email once your order has been dispatched.

If your assigned carrier does not offer tracking, we will provide estimated delivery windows based on your location. You can contact us at any time for an update on your order status.

7. Click & Collect (Warehouse Pickup)

Wholesale customers are welcome to collect orders directly from our warehouse. Our pickup address is:

Unit 9, 7-9 Progress Circuit, Prestons NSW 2170

To arrange a pickup, please notify us at the time of ordering or contact us after your order is confirmed. We will advise you when your order is ready for collection. Please do not attend the warehouse without prior confirmation that your order is ready.

We accept no responsibility for goods once they have been collected from our warehouse. Please inspect your order at the time of collection and notify us immediately of any discrepancies.

8. Incorrect Delivery Details

It is your responsibility to ensure that all delivery details provided at the time of ordering are accurate and complete, including the correct street address, suburb, state, and postcode.

If a delivery is unsuccessful, delayed, or returned to us due to an incorrect or incomplete address provided by you, any costs associated with re-delivery or return freight will be charged to you. We will contact you to arrange re-delivery and invoice the applicable freight cost before re-dispatching.

We are not responsible for orders delivered to an incorrect address where the address was provided by the buyer.

9. Damaged or Lost in Transit

Risk of loss or damage passes to you upon dispatch from our warehouse. We strongly recommend inspecting all deliveries upon receipt.

If your order arrives damaged, please:

• Take clear photographs of the outer packaging and damaged goods immediately upon receipt

• Retain all original packaging

• Contact us within 48 hours of delivery at wholesale@versanadistribution.com.au with your order number and photographic evidence

Claims made outside the 48-hour window may not be accepted. We will liaise with the carrier and assess the claim. Where a valid claim is confirmed, we will offer a replacement, credit, or refund at our discretion.

If you believe an order has been lost in transit, please contact us and we will investigate with the carrier. We will not issue replacements or refunds for lost orders until the carrier investigation is complete.

10. Force Majeure

We are not liable for any failure or delay in dispatch or delivery caused by events outside our reasonable control, including but not limited to natural disasters, severe weather, carrier disruptions, industrial action, pandemic, or government restrictions. In such cases, we will notify you as soon as practicable and work to fulfil your order as quickly as circumstances allow.

11. Contact Us

For any shipping or delivery enquiries, please contact our team:

• Email: wholesale@versanadistribution.com.au

• Phone: +61 435 110 786

• Address: Unit 9, 7-9 Progress Circuit, Prestons NSW 2170, Australia

• Business hours: Monday to Friday, 9:00am - 5:00pm AEST