Privacy Policy
Versana Distribution Pty Ltd (trading as Lolliverse)
Last updated: 1 June 2026
1. Overview
Versana Distribution Pty Ltd (ABN 53 688 137 162), trading as Lolliverse, of Unit 9, 7-9 Progress Circuit, Prestons NSW 2170 ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and disclose personal and business information in connection with our wholesale operations, website, and any related communications. It applies to all wholesale account holders, applicants, and visitors to our website.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or applying for a wholesale account, you consent to the practices described in this policy.
2. Information We Collect
We collect information that is reasonably necessary to operate our wholesale business and manage customer accounts. This may include:
Full name and contact details (email address, phone number)
Business or company name and Australian Business Number (ABN)
Delivery and billing address
Order history and transaction records
Bank account details provided for EFT payment purposes
Communications between you and our team (emails, enquiry form submissions, phone call notes)
Website usage data (pages visited, time on site, device and browser information) collected via cookies and analytics tools
We only collect information that is necessary for the purposes described in this policy. We do not collect sensitive information such as health records, identity documents, or financial account credentials beyond what is needed to process payments.
3. How We Collect Information
We collect information in the following ways:
Directly from you when you submit a wholesale account application or enquiry form on our website
When you place or manage an order through our wholesale portal or by contacting us directly
Through email, phone, or other communications with our team
Automatically through our website via cookies, analytics tools, and similar technologies when you browse our site
Where practicable, we will collect personal information directly from you. We will always tell you why we are collecting it and how it will be used.
4. How We Use Your Information
We use your information for the following purposes:
Processing and managing wholesale account applications
Fulfilling, dispatching, and tracking orders
Issuing invoices, tax receipts, and processing payments
Communicating with you about your account, orders, and any issues or queries
Sending you product updates, new range announcements, promotional offers, and wholesale communications (you may opt out at any time — see Section 8)
Improving our products, services, and website based on usage data
Complying with legal obligations, including tax and record-keeping requirements
We will not use your information for any purpose that is inconsistent with the reason it was collected without your prior consent.
5. Disclosure to Third Parties
We may share your information with trusted third parties where necessary to operate our business and fulfil your orders. These include:
Shipping carriers and logistics providers (to arrange delivery of your orders)
Payment processors and banking institutions (to process EFT transactions)
IT and software service providers (including our website platform, wholesale portal, and email systems)
Professional advisers such as accountants or legal advisers, where required
Government agencies or law enforcement bodies where required or authorised by law
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
Where we share your information with third-party service providers, we take reasonable steps to ensure they handle it securely and in accordance with applicable privacy laws. Where possible, we use providers based in Australia. Where data may be stored or processed overseas (e.g. cloud-based platforms), we take reasonable steps to ensure adequate protections are in place.
6. Data Storage & Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Your information is stored securely using reputable platforms and services. Access to personal information is restricted to authorised personnel who require it to perform their role.
While we take all reasonable precautions, no data transmission or storage system is completely secure. If you believe your information has been compromised, please contact us immediately at wholesale@versanadistribution.com.au.
We retain your personal information for as long as your account is active or as required to fulfil legal and business obligations. When information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
7. Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit our site.
We may use cookies and analytics tools to:
Understand how visitors use our website
Remember your preferences and improve site functionality
Measure the effectiveness of our content and communications
You can disable cookies through your browser settings, though this may affect some website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.
8. Marketing Communications & Opt-Out
With your consent, we may send you wholesale communications including new product announcements, range updates, promotional offers, and other relevant information.
You can opt out of marketing communications at any time by:
Clicking the unsubscribe link in any marketing email we send
Emailing us at wholesale@versanadistribution.com.au with the subject line "Unsubscribe"
Contacting us by phone on +61 435 110 786
Opting out of marketing communications will not affect transactional communications related to your account or orders, which we are required to send as part of our service.
9. Access & Correction
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact us at wholesale@versanadistribution.com.au. We will respond within a reasonable timeframe, generally within 30 days. In some circumstances, we may be unable to provide access to certain information (for example, where it would affect the privacy of another individual or where legal obligations prevent disclosure). We will explain the reason if access is denied.
We do not charge a fee for access requests, though we may charge a reasonable fee for providing copies in certain formats.
10. Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or this policy, you have the right to make a complaint.
In the first instance, please contact us directly:
Phone: +61 435 110 786
We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The current version will always be available on our website and will include the date it was last updated.
We encourage you to review this policy periodically. Continued use of our website or services after any update constitutes your acceptance of the revised policy.
12. Contact Us
For any privacy-related questions, requests, or complaints, please contact us:
Phone: +61 435 110 786
Address: Unit 9, 7-9 Progress Circuit, Prestons NSW 2170, Australia
Business hours: Monday to Friday, 9:00am - 5:00pm AEST